Need help with your account, a question about our games, or assistance with responsible gambling? We're here to support you.
Our team is available Monday through Sunday from 12:00 AM GMT to 02:00 AM GMT. For immediate assistance during peak hours, feel free to reach out via live chat on our website.
Available within the specified hours mentioned above, our live chat support allows you to communicate directly with a member of our team in real-time for quick solutions or further guidance. It's available from both desktop and mobile platforms.
If you have a question or need assistance outside of peak hours, you can send us an email via the contact form on our website under 'Contact Us'. We'll get back to you as soon as possible.
We encourage users to explore our comprehensive help centre for answers to common queries before reaching out. It's your one-stop shop for game information, account guidance, and responsible gambling resources.
If you need assistance with verifying your account, resetting a password, or general account-related issues, please get in touch via live chat during operating hours or through the email address mentioned above outside of these times.
For support related to managing your gameplay habits and maintaining responsible gambling practices, our team is here to help. You can reach us directly for personalized advice and resources on reducing risks associated with excessive gaming.
If you encounter any issues with accessing or playing games, including compatibility concerns, feel free to contact us via live chat during operating hours or through email at times outside these windows.
In the unlikely event of a complaint or dispute regarding gameplay, payouts, or other service-related matters, please reach out directly for guidance. We're committed to resolving issues fairly and promptly.
To ensure efficient issue resolution, our support team may ask you a series of questions related to your concern. This helps us better understand the issue at hand and resolve it as quickly as possible.
For minor inquiries or game-related queries, we recommend checking out our comprehensive FAQ section first for instant answers before reaching out to us directly.
We encourage you to reach out via live chat during operating hours for quicker response times. However, if a matter requires detailed resolution outside of these windows, please use the contact form on our website or email address provided above for assistance.
Please note that our communication is primarily through the channels mentioned on this page and within our games themselves (e.g., in-game chat). For security reasons and to ensure all communications are handled securely by our support team, we do not accommodate contact requests via third-party messaging apps or platforms.
If you have concerns about your account's security or need advice on maintaining it securely, please get in touch with us. We're here to guide you through the process of securing and managing your personal details within our platform.
Our support services are accessible across both desktop and mobile devices via live chat during peak hours and email outside these times or when available on our website's contact form.
While we're happy to help in multiple languages, please note that some inquiries may require English for accurate resolution. Feel free to ask about availability of support in your preferred language whenever you contact us.
